Thread: Farewell
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Patola is offline Patola
2010-05-12 , 19:42
Posts: 267 | Thanked: 183 times | Joined on Jan 2010 @ Campinas, SP, Brazil
#105
Originally Posted by woody14619 View Post
How many more would quit if they did an update and things broke? You'd start losing core audience at that point.
Which is not what I am advocating. Quite the opposite. There are different levels of importance and impact to bugs. They can prioritise the most important, I said that very clearly.

When you hold back bugfixes because of bugs, you are really doing no good, because you're letting the previous bugs s-c-r-e-w up with the user experience.

Besides, as I already say, if you take too long people stop reporting bugs because they don't feel like they get the fixes. Some bugs even need several iterations of patches and feedback to get fixed, and by taking so long for such a patch Nokia is ensuring they'll never be fixed.

So, if you try to solve and squat every single slight bug of the package of bugfixes, you end up with much more bugs than before.

And there are the other consequences that I already said in my previous posts, I won't be repeating them.

Yes, I agree whole heartedly that they should be putting the update out in extras-testing or extras-devel for early adopters. (It's a package set after all, you have the mechanism... why not do it?)
This might be a good way to manage the situation, but I was talking about an official, timely PR1.2.

I still don't get this "feeling of lack of support" though that people are whining about.
Maybe you don't, but you have to agree that too many people feel it. Too many people are "whining". And many are giving up. Even if it is illusory, it has a real effect. So, even if it was for public relations matters, it would be worth to have a timely PR1.2 (even if a not very comprehensive one).

Nokia has released 2 major firmware updates in the past 6 months for this device. That beats any device I've ever had, from any manufacturer as far as updates to a working system to add features and stability. Can you name one other phone where you got software updates within 6 months of buying it? One phone? Anyone? Anyone at all?
It's completely different. They marked bugs as fixed in the bugtracker as early as january and we still don't have the fix. Using certain components common to the open-source ecology implies some timely actions. Also, there's the whole QT 4.6 issue and application compatibility and availability. They really s-c-r-e-w-d up. They should be trying to catch up, to solve the issue, but no, they are resting on their b-u-t-t-s, maybe slowly and calmly trying to solve some minor bugs with PR1.2.

We've seen a version of 1.2 on some devices being marketed now for areas that need alternate input methods. Clearly there's still support, and those updates are being integrated.
Not close enough.

It may not be in the form or at the speed we want it to be at, but it's still there. And in a week or a month or later when the next release comes out, it will be here.
That's the problem.
We waited that week. And many others.
We waited that month. And many others.
We are tired of waiting. We paid money and we don't have the return of investment. Many of us happily advocated the N900, enthusiastically boosted Nokia and such.

Just as a frame of reference, the iPhone (which everyone seems to want to compare this against) didn't get a single update for 13 months after it's initial launch.
They at least announced the update dates many months in advance. The value customer feedback. Nokia is mute, it doesn't say anything, just stupid responses like "it will be released when it's ready".

It didn't have MMS either, and didn't get it until that update. But I didn't see people abandoning it because it "lacked support" or a new update wasn't out every 3 months.
Was there any bugtracker saying some bugs were "fixed"?
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