While I'm glad to see this sort of approach, parts of the starter post looks more like personal experience/opinion than an objective description. One example is the claim of screen scratching. I'm not debating this from a "never happened to me so can't happen" standpoint (that's a logical fallacy) but on the other hand it hasn't happened to me despite the fact that (and I admit this with some embarrassment) I have not taken proper care of my screen and yet still not a single scratch. In fact my device has been dropped to concrete a couple of times. However, I did get some scratches on an N800 and here's what I discovered: dirt and dust can contain traces of extremely hard minerals, including diamond. One tiny speck getting stuck to a stylus point can do significant damage. So I would certainly caution people as you have, and screen protectors can be a very good idea. Same for wiping the screen and stylus tip before using them. I just think including additional context in a complaint is helpful too. In this case, the issue is not one of hardware but contamination and poor handling. The N900 screen is actually very resilient. That said, you're providing a great service here etuoyo, thanks.