You are about to be connected to a online customer service adviser for Vodafone UK.

You are now connected with Shailesh.

Shailesh: Hello, you're chatting with Shailesh, one of Vodafone's online customer service specialists. May I take your name please?
You: Hi, My name is xxxxxxx
Shailesh: Thank you
Shailesh: How may I help you today?
You: I would like to enquire about the change in my terms and conditions regarding the mobile internet charges
You: I have read on the vodafone forums that I will be charged £5 extra if I go over my 500Mb allowance
Shailesh: I'll help you with this
You: however, I have signed a contract woth vodafone which does not state any charges
Shailesh: Yes, that's correct
Shailesh: This will be effective from 1st of June 2010
You: additionally, vodafone have also failed to notify me regarding any changes to my terms and conditions
You: therefore I should be fully and legally entitled to cancel my contract with vodafone without incurring any additional early cancellation charges
Shailesh: Give me a minute
You: the Vodafone Terms and Conditions state: “7 Changing charges and terms a We may change our charges or introduce new charges. If we increase our charges, we will give you at least 14 days’ notice and you may have a right to end this agreement under clause 11. If we believe any change in our charges will not disadvantage you, we may include it without telling you. b We can make changes to or withdraw services at any time and we can make changes to or introduce new terms to this agreement at any time. We will give you at least 30 days’ notice of these changes if we do and you may have a right to end this agreement under clause 11.”
You: I have not received any notification whatsoever about the changes to my terms and conditions and my contract, as required by the Ofcom General Conditions (that Vodafone must observe at all times while operating as a service provider) state: “9.3 Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall: (a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and (b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer.”
You: Therefore I have the legal right to reject the changes to my terms and conditions and cancel the contract without incurring any additional charges.
You: Is this correct
You: Hello?
Shailesh: The fair usage policy for the Vodafone Mobile Internet (VMI) bundle is not in the terms and conditions of your agreement and we have given the required amount of notice for the change to take effect (14 days), this does not come into effect until the 1st June 2010.
You: You have not given me any required notice
You: i have not receive an email, text or a letter...
You: Therefore, you in my case you have not given me sufficient notice of these impending changes...
Shailesh: We are only monitoring from the 1st June, not charging you
You: This is not what I have been reading from the Vodafone forums, where administrators have been saying that it will kick in 1st June
You: I have also spoken to customer support, and they have also advised me the same
Shailesh: xxxxxxxx, this is wrong. Tthe forum advises that we will monitor the usage, will not charge you. The forum does not say we will charge.
You: I have avidly been reading the 80 page thread on the forums.
You: There are many misunderstandings.
Shailesh: Let me check your usage
You: Either way. I want to enquire about cancelling my contract because vodafone have violated their own terms and conditions
You: My usage is not above 500Mb
You: however I signed up to a Fair Usage Policy, which will not exist anymore, as you will be charging customers if they go over 500Mb. So this is a hard cap, which I have not agreed too
Shailesh: Ok
Shailesh: If you are not exceeding 500 MB then this will not affect you
You: So just because I have not gone over 500Mb yet, doesnt mean I wont in the future, and I should not be expected to pay penalty charges
You: As you understand. I do not agree with these terms and conditions
You: and I should be fully entitled to cancel my contract without incurring any additional charges...
Shailesh: Please go through this link
You: I have not received any 14 day notification
Shailesh: Click here
You: Yes I have read that.
You: the point is, I have not received ANY notification of these changes, as i SHOULD have, and therefore I should be entitled to cancel my contract without any additional fees involved...
You: This is stated in your terms and conditions...
Shailesh: We have not started charging and you will not be allowed to cancel your account without penalty
Shailesh: You can read this by clicking on the above link
You: But, you have FAILED to notify me of these changes...
You: And legally, you SHOULD have notified me!
You: as stated by your own terms and conditions and OFCOM!
You: Is this not the case?
Shailesh: We're not charging you, we're monitoring it!
You: I understand this
You: ok...
You: Should you or should you not notify me of these changes 14 days in advance?
Shailesh: I"ll transfer this chat to one of our specialised customer relations team
You: no thank you.
Shailesh: They will assist you further
You: I would like to end this conversation

****ing idiots really.