We are still left with two problems: The application software for doing backup/restore doesn't work over UPC 2.0 - only the phone's backup button. Why should I trust it to update the phone's firmware over the same UPC pathway? While I can see the backup file on a display on the phone, it isn't visible on the PC. Where could it be hiding I ask myself? One likes a measure of confirmation, confidence and certainty before proceeding. I have updated the firmware in the past without resorting to posts to this forum. One removes the battery from this phone, and it forgets the date, country, language, etc. I have never met a phone so forgetful. Hence my concerns.