We are still left with two problems: WE? The application software for doing backup/restore doesn't work over UPC 2.0 - only the phone's backup button. Why should I trust it to update the phone's firmware over the same UPC pathway? No, it does not. Because Starfleet has not released UPC 2.0 technology for use by the common public. While I can see the backup file on a display on the phone, it isn't visible on the PC. Where could it be hiding I ask myself? If you can see it on the "phone", why do you call it hidden? Do you know how to copy/paste from a device to another? One likes a measure of confirmation, confidence and certainty before proceeding. I have updated the firmware in the past without resorting to posts to this forum. One likes a measure of computer skills before declaring a device faulty. Or a software suite. "Getting worse every day" You mean they update the software every day and make it worse than the day before? Curious. I have not noticed such. One removes the battery from this phone, and it forgets the date, country, language, etc. I have never met a phone so forgetful. Hence my concerns.