I called customer service and they refused to give me a mailing address to send a complaint letter to. When I asked to speak to a supervisor I was asked: "Why, they will just tell you the same thing." I said I wanted to hear it from a supervisor. I was on hold a long, long time so hung up. I then went to the Better Business Bureau and filed a complaint. And I found a fax number for the New York Corporate office and will send a letter of complaint that way. This is just BS.