To find ways to maximize my device. The forum is not customer service. I don't get a paycheck from Nokia every time I help someone.
The help received on the forums is out of the generosity of the members. The members don't owe anybody help but they help people.
Coming on here with a feeling of self entitlement is nothing short of rude.

Nokia Customer Service HAS to help. Forum members CHOOSE to help. That's the big difference