This is the message i was sent,

You have exceeded your monthly 500MB data allowance. You may find a priceplan with a higher data allowance more suitable. Please call customer services for more information. To stop these messages Text STOP to 40506. You have not been charged. Sent JUN 06 @21:36 UK

So i started a web chat on the eforum and this is what i was told,

You are about to be connected to a online customer service adviser for Vodafone UK.

Chat InformationYou are now connected with Sunil.

Sunil: Hello, you're chatting with Sunil, one of Vodafone's online customer service specialists. May I take your name please?

You: hi

You: can you confirm the data alowance on my contract please

Sunil: Hi, how are you doing?

Sunil: Sure...

Sunil: Can I take your mobile number please?

You: 07########3

You: and can you confirm if its a hard limit or fup please

Sunil: Sure..

Sunil: Let me pull up your account on my system...

Sunil: Can I take your full name please?

You: ####### ****

Sunil: Thanks..

Sunil: For security reasons, may I confirm the 1st and 2nd digit of your PIN

You: #*

Sunil: Thanks..

Sunil: Your data allowance per month is 1 GB...

You: and is that with a fup

Sunil: No, you will receive 1GB of data allowance per month to be used...

You: when i called yesterday to upgrade the limit i was told by 191 it was an increase to my fup i have not at any point agreed to a hard limit, nor would i!

You: my contract states there is a fup and i have not agreed to any new t&c's

You: you still there?

Sunil: Yes I am ...

Sunil: With your price plan, you will receive 1 GB of data allowance...

Sunil: Let me tell you that it is subjected to a fair usage policy of 1 GB..

You: thankyou, im gonna keep a copy of this chat for my records