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eorpach	2007-08-23 , 12:42
Posts: 2 \| Thanked: 0 times \| Joined on Aug 2007	#22

Originally Posted by Milhouse

Is it any surprise you didn't get a reply?

I had hoped the warranty issues were limited to buy.com but obviously the recent 770 deals are part of a well organised multi-national sell off leaving customers with no warranty support and few retailers have made customers aware of this prior to sale, which is probably breaking a few trading laws (at least in the UK).

I'll say again, for Nokia to deny warranty in Ireland/UK where the 770 is/was sold is ridiculous... I'd have sympathy for Nokia if someone was seeking repair in a country where the 770 is not sold but in this case Nokia are just being pig headed/asinine in the extreme.

I recently got a Nokia 770 from Expansys Ireland. On the very first day of use I encountered what appears to be the White Screen of Death. I phoned Nokia Ireland about it who took the details of the unit (serial no. etc) and said they would arrange to pick up the faulty unit from my home and have it repaired. They also told me that units sold in Ireland and the UK were covered by the EU warranty.

It appears from reading the above that I too may have been sold a unit Expansys sourced from the USA (it came with a 2 pin plug rather than 3 pin UK/Ireland plug). Nevertheless I'm expecting my statutory rights be upheld by Nokia and the warranty to be fully honoured - I bought this product from a distributor based in the EU and was not informed prior to purchase of any stock issue/implications. If Nokia have an issue with the origin of Expansys 770 units it is Expansys they ought to penalise, not the consumer.

Hopefully I won't have any difficulties with Nokia in having this repaired or replaced - as far as I'm concerned the product I was sold was not of a quality fit for sale - if I encounter any resistance from the manufacturer its to Ireland's National Consumer Agency I'll be going to for support.

Regards,

eorpach

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