I have the exact same story. Last night, I picked it up to use it an noticed that the internal memory slot was 'greyed out' and having switched the cards, I know it is the slot. Ack! I've read often in these forums that the Nokia service is atrocious, so I'm not keen to send it off. Like you, I plead with readers of this thread to let me know if there is something else to be done. Truthfully, I am not optimistic, but hopeful