I sent in a WSOD N800 on 26 July and received a replacement from Nokia today, 23 Aug.

The enclosed note said the original was unrepairable.

I have seen numerous threads about turnaround time for repair, so I thought it would be good to add a data point.

Also, when I plugged in the new N800, I immediately noticed an enormous difference from my old one. One of the biggest annoyances of the old one, and something I've complained about here, is that the power connector did not make positive connection to the N800. It would wiggle loosely and frequently become disconnected while sitting on my desk. Even vibrations of putting something heavy on my desk could cause disconnection.

The new N800 makes a small "click" when the power connector is plugged all the way in. It doesn't even come loose if I pick the N800 up off the desk. This makes me wonder if some of the many problems I experienced with my previous N800 were due to some kind of damage to this connector prior to my receipt of it.

I experienced many resets on my original N800, often while it was just sitting on my desk playing Internet radio for several hours without user input. Installing even a few packages would kill it so fast that the advantage of running Linux was almost lost.

If my experience with the new N800 differs when I install some packages and use the device for a while, I'll follow up with another post. Otherwise, I'll eventually dump it and hope Nokia does a better job next iteration. I am really encouraged by the power connector working so much better, though.

Even if the reliability is better now, I will still dump this as soon as they come out with one I can read in bright sunlight. I would also dump it for an update with vga-out, hdmi-out, dvi-out, or working usb2vga. In fact, I would dump it for any small no-Microsoft-tax box with these attributes. Oddly, my wife hates it and said she would like it with a 7" screen. She uses a Pepperpad 3. I listen to tunes on the N800 while jogging, something I wouldn't consider with the Pepperpad 3. Maybe I need the rumored OS X iPod.