if its gotten that bad you might as well prevent users from creating new accounts that allow them post unless they have been referred to by an existing user in good standing.

No other measure will work - the fact of the matter is, the bad feeling exists, and since Nokia provides no useful support, ppl will come here and vent and it is natural as this is the only support (even though it is not official) venue that exists.

Any mechanism like starting another sub forum for these users does not address the underlying issue and is a bandaid that will fall off in time. People's anger will actually grow worse, not better. You just get more work.

The only other way is to post a big FAT disclaimer on account creation or something at the top of every forum _acknowledging_ all the problems of Nokia's bad service/support (i.e. Texrat's blog post) and say "Sorry, we agree with you that Nokia support sucks but we cant do anything about it regardless of what you post here" and state that the only way to get yourself heard is to post complaint's at Nokia's official forum and to no longer buy Nokia's devices in the future.