A other misstep is in my opinion the removement of features and functions in the firmware updates without asking the community before and after this without explanation why it was removed or the willing to reimplement it.

Example:
https://bugs.maemo.org/show_bug.cgi?id=10318 (marked as enhancement while it was there before in PR1.1 - hence definitively a bug from users view)

https://bugs.maemo.org/show_bug.cgi?id=10332 (marked as WONTFIX, finale statement, without explanation, excuse or a sourcecode to reimplement it ourselves)

As if it is sad enought to wait for the next major update (we have still no hotfixes) to get back what we had and bought. There is not even a timescale!