Well: Visa blacklisted the company (at least to customers of my bank) which does the payment service for the ovi store. Means millions of germans (and as you can see here lots of people all over the world) are currently been blocked from payment to ovi store.
Nokia should fire those in charge (at Nokia) because it is ridiculous that millions of customers are blocked out of ovi store without anyone there noticing it. Or if they have noticed it they are failing in comunicating that to custumors. The store itselfs says "contact your credit card issuer" the Nokia support says the same.
If I would drive a online shop I would know (from customer responses, from monitoring the quota of unaproved payments, from slipping sales and so on) and then I would act. Inform my customr support agents, inform my customers if there payment where denied. And I would put quite some pressure on the company how runs the payment service.
This is a major webshop of one of the biggst companys in the world. If millions of customers were not able to pay for over a week (because of issues on the company they are using to provide the payment system) , and still the customer supports is giving stupid answer, and still it is broken, then something is seriously going wrong in the managment of that part of Nokia. Can you really image that credit card payment being broken for millions of users for that long of a time at a webshop like Amazon? It would never happen. And if, I am damn sure the customer service would know and give correct answer to people having problems.