Thread: Attention all N900 Vodafone users in the UK!
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Neegs is offline Neegs
2010-06-25 , 12:38
Posts: 164 | Thanked: 31 times | Joined on Nov 2009
#437
Originally Posted by karen View Post
After reading all 47 pages of this thread I'd just want to clear my head and get this correct.


What I get is, IF I have a contract that was unlimited internet, starting with YP I can either call up and accept the 1GB fixed limit they'll offer

(My contract was DEFINATLY unlimited Internet, I wouldnt have got the contract otherwise)
Yes but they will try their hardest to deny this fact. It took me 3-4 calls for them to acknowledge that i was legible for the upgrade to a gig.

Trouble does not stop there tho, as i am a new customer (3-4 months) they were not going to bend over backwards for me. I was told i cannot go up to the Gig limit without reducing my texts. **** that!!!!!!!!

Originally Posted by karen View Post

I can go over the 500MB untill I get some texts (got first yesterday) saying I've exeeded my monthly 500MB data allowance.
I may find a priceplan with a higher data allowance more suitable, please call customer services for more information

Then KEEP downloading until I get a text message saying they are charging me at which stage I can send a cancellation letter?


Is this correct, or have I read it wrong?
Correct, they will see if the charges raise your bill by more than 10%. this isnt you standard bill this is with everything included so be careful. i have just been to Sweden and used my phone lots so my bill is going to be high. so if i where to go over next month i am going to have to do it by loads. I dont want them sneaking in the charges when i cant cancel, due to my bill being high last month due to being abroad

Originally Posted by karen View Post

Also if it is as I said above, and I send the cancellation letter, along with a cheque in full and final payment...


HOW will I know how much the final payment "SHOULD" be?

This months direct debit does not come out until 3nd July
No idea speak to Vodafone before cancelling and they will let you know

Originally Posted by karen View Post

I have no idea what my billing date actually is, they produce the bills on various dates between the 22nd and 18th of each month.
Again speak to Vodafone as i get billed around the 10th but my usage restarts on the 20th. makes lots of sense doesnt it.

Originally Posted by karen View Post

I can easily check online and see my usage when I send the letter, but how will I know how much to make the cheque out for?

PS I do want to cancel, NOT downgrade to the 1GB package.
This again was a bitter point with regards to the implementation of these changes. the online statistics of your data or not realtime and so not upto date. you will get warning saying you are reaching you limit, fair enough. However you cant know how close you are etc etc until you get a message to say you have exceeded the limit. Its really badly done

Hope that all helped, im sure what i said is accurate as i have been following this for sometime and spoken to Vodafone about it on many occasions but if i am wrong on anything im sure folks will be quick to correct me