I disagree. For one thing I find Apple's grip on people's mindshare to be rather unhealthy (and I believe you and Gerbick have agreed with me in the past). Events like this break that illusion. And hopefully get people to criticize Apple more often, and as a result have them (hopefully) make better products. Which then of course benefit people who don't want to own Apple products by forcing their competitors to do better.

That being said I feel sorry for the customers that are having problems (the same way I feel sorry for the people who buy the N900 without knowing what they are getting into). And I do hope Apple has a fix soon (ideally a replacement).

And sadly of course it'll be with a good shot of Steve's marketing talk.