I'm not ranting on behalf of the council here; this is solely my opinion as an N900 user, electronics geek and consumer advocate.

I'm with benny1967. And I'm frankly tired of companies in general hiding behind legal boilerplate and asserting, "look, we're covered, so we did nothing wrong."

What makes a functional society are the little things we do that go above and beyond legal allowances. Goodwill in this case means protecting the customer from legalese and providing a delightful, not just tolerable, experience.

The kneejerk boilerplate defense has been a growing thorn in my side and I'm not going to go silent on it. Nokia has heard about it and they'll hear more until someone either GETS IT or I/we give up in frustration.

And I'm a pretty stubborn you-know-what.

As a Nokia employee I fought hard internally for customer quality with some successes (believe it or not, the N800 was one) and some failures. That's simply because I loved the company culture and products and realized Nokia has so much potential that they waste by getting stuck on the letter of the law. Either this is fixed at the executive level, or they realize in a few years just how stupidly they handed over success to competitors.

/rant