Thread: Awesome Nokia support (sarcasm alert)
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pctek is offline pctek
2010-06-28 , 23:50
Posts: 180 | Thanked: 5 times | Joined on Mar 2010
#3
Originally Posted by olighak View Post
Just finished being online with one of the support staff at Nokia USA's phone number, thick Indian accent, and obviously had a hard time understanding my english.

Anyway lens shutter is falling apart and I've wasted 15 minutes of my life to try to explain to the agent that I need a new back cover/battery cover due to this.

He want's the whole damn phone sent in, and to keep it for 2-3 weeks plus shipping time, and has just spent the last 10 minutes of our lives telling me how to navigate the NokiaUSA website, with incorrect script.

Lord. Is that what we spend $500 on?
Yup this what alot of company's do now they out source their customer service to other country's it keeps thier overhead and bills low.

They now setup shop AKA Call centers, like in the philipines, inida, mexico who knows where else. Here In california and utah salt lake city area UPS recently closed down 2 big call center locations with like 300 hundred emplyees working cause they are going to out source, so when you call UPS to track a package soon you'll be getting non USA people.
Last edited by pctek; 2010-06-29 at 02:39.