Just finished being online with one of the support staff at Nokia USA's phone number, thick Indian accent, and obviously had a hard time understanding my english. Anyway lens shutter is falling apart and I've wasted 15 minutes of my life to try to explain to the agent that I need a new back cover/battery cover due to this. He want's the whole damn phone sent in, and to keep it for 2-3 weeks plus shipping time, and has just spent the last 10 minutes of our lives telling me how to navigate the NokiaUSA website, with incorrect script. Lord. Is that what we spend $500 on?