I know how you feel i was previously with 02 and i had a few bad experiences with people in store and then they lost my memory card. I complained and was ready to leave they gave me a memory card about 4 times the size and dropped my tariff price. They tried their up most to regain my confidence. i had been with them for 7 years but wanted an N900 so finally cancelled.

I have been with Vodafone since February, although there coverage is brilliant, i really wish i had stayed with 02.

Vodafone have so far

- Not kept up with official Nokia updates
- tried to sneak in the fact they were scrapping the fair usage policy
- went back on what they said many, many times
- made an official announcement concerning this and then told me i was allowed the offer they had stated. even though it was in black and white on their own forum
- 4 phone calls later, in the space of an hour, they said i was legible. They then said only if i reduce my texts. Again completely contradicting their own announcement

This has been the worst customer service i have ever received from a company