Yup this what alot of company's do now they out source their customer service to other country's it keeps thier overhead and bills low. They now setup shop AKA Call centers, like in the philipines, inida, mexico who knows where else. Here In california and utah salt lake city area UPS recently closed down 2 big call center locations with like 300 hundred emplyees working cause they are going to out source, so when you call UPS to track a package soon you'll be getting non USA people.