idk, i kinda think this poster already knows the answer to this. No DICE. all they can do is send the phone off and wait or try and get a new back piece on ebay or something. or drive all the way to the support center themselves. i think this post was more of a vent post. of course it would be nice to post here and find a new secret inside answer to get things done faster at nokia but it comes across to me as more of a vent type of thing