"True" Americans? WTF?

You come here professing undying tolerance and hatred for racism and then exercise exactly the same principals you are fighting against when it comes to "Americans".

First of all: We have a word for "true" Americans, we use "Native" - as in, the people that were here long before "we" showed up. So not only is your statement an absolute falsehood using any "current" definition of the word "American", since by and large "racism" is not an acceptable ideology anymore in the US, and "true" americans in the modern sense of the word is simply people living in the United States of America currently.

But it's also completely wrong relating to a more traditional use of the word American (someone living in the "Americas") since a "True" American in that sense is anybody living in either the North or South America continents - and "true" being taken as "pure", in North America at least, those are "Native" Americans.

As for having people arrested for speaking their minds... we have something called Freedom of Speech here; and having served in the US Military I can quite justly use the phrase "I may not agree with what you're saying, but I'm prepared to die for your right to say it."

So how about taking that holier than thou attitude somewhere else. Identifying an accent on the phone is not racism; and having a lack of communication because of either party or both are having difficulty understanding eachother due to accents or non-fluent languages is also not racist. What matters is that an employee of a company that serve's english speaking customers was unable to adequately express or understand the problem as it stood in english - and therefore is a failure of the employee and the company in providing adequate customer service - in other words, failing to do their job.

This is not racism.. it is a fact. If the OP had used some kind of derogatory nickname for Indians or made negative generalizations, oh wait: such as you just did regarding americans, then I would agree it was racist. But this is what I see:
That sounds like a fact.. not a racist comment. You can replace Indian with any race.. everyone has accents - and when two people are sitting speaking english in two very different and very thick accents.. nobody knows wtf is going on.

"What we have here... is a failure to communicate."