Thread: [Council] Nokia response to MyNokia subscription in PR1.2
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ragnar is offline ragnar
2010-06-29 , 18:07
Posts: 631 | Thanked: 1,123 times | Joined on Sep 2005 @ Helsinki
#96
Originally Posted by benny1967 View Post
...which, again, is not an excuse but part of the problem. - Nokia employees should be allowed an encouraged to make such statements. They needn't say "Ah, yes, I know, everything we do here is wrong and bad, but I can't change it." - no. But what would be wrong with "We at Maemo/MeeGo devices understand your concerns and we're discussing the issue internally. However, please understand that it's not just our decision. There's quite a few others here at Nokia who have a say in this matter, so we can't promise anything. We're not giving up though and will keep you informed."

What ragnar contributed here was basically the "... it's not just our decision" part (or maybe I'm interpreting too much... whatever).
What's missing - and what would be crucial to know - is the "we understand your concerns and we're discusing the issue internally". At the moment, we just don't know if the people we thought we knew even share our concerns.... or if they just stare at this discussion and have no idea why anyone is upset at all.
I don't know who "we" would be sufficiently as to say positively one way or another. I have heard several discussions on topics that range close to this, so in that sense I guess I can say that "we are discussing this". I certainly have my own opinions and express them when possible. Then again, there are many hallways and meeting rooms where discussions are had and decisions get made. Sometimes it's just hard to come here and say that I can't say much more, and easier just not to say anything. I hope you appreciate the sentiment, although I know it isn't of much value.

I guess it is a good mental exercise for everyone concerned to put an imaginary Nokia side hat on and think about why Nokia does what it does, for instance in this case of MyNokia. Nokia, Ovi, services etc. What would you do as Nokia... When trying to find and propose solutions the best proposals are of such a nature that are usually win-win, i.e. rather than just saying "don't do this" if you figure out great ideas on how to do things in a way that would please both parties, then those ideas have a much higher likelihood of those ideas finding some ground and going forward.