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Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#97
Originally Posted by ragnar View Post
I guess it is a good mental exercise for everyone concerned to put an imaginary Nokia side hat on and think about why Nokia does what it does, for instance in this case of MyNokia. Nokia, Ovi, services etc. What would you do as Nokia...
I wore that hat for 3 years.

I know what I did in similar circumstances: pushed hard until people got tired of hearing from me. Sometimes the logjam was freed and sometimes it was stupidly reinforced.

Nokia can and should do better at putting customer hats on. This one was a no-brainer: add an opt-out at the very least.
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