I once applied for a job in an Israeli call center and was declined because my accent wasn't american enough. When an american says "Betty bought a bit of butter" it should sound "beddyboddabiddabadda" for another american to understand him. The interviewer said I could get a different english speaking position but not this one because the client specified american accent. The original poster was right, talking to someone who doesn't have american accent might be useless to him, and I can understand his frustration. Nokia can specify american accent, but they chose not to. OTH we're talking N900 here, if you have a problem you don't call customer care, you go online to resolve this...as it happens...