This accurately describes me right now. I was responsible for a lot of people around me buying N800's and I am now responsible for them moving off of them and onto Android devices lately because I can't, in good conscience, recommend a Nokia N900 as either a good phone nor even as a good portable computing platform (certainly not as a phone, God no!). We've spoken with our dollars. Nokia continues not to listen. Fine by me, I guess. I'm just disappointed at the wasted opportunity that Nokia had to create something far better than anyone else. Instead, people within Nokia with the positions to make decisions have instead chosen to piss all over the customers and their brand, and communicate in what I've already called a passive-aggressive manner. Canned phrases like "we value your opinion" are insulting when the meaning of these phrases is clearly not in evidence.

This is why we choose to take our business elsewhere these days.

IANAL - but I wonder if this might also fall under the wire fraud laws regarding using resources that people have to pay for in a way that customers are neither aware of or have no control over. i.e. calling FAX machines on business lines to spam ads--illegal because business lines usually incur an uncontrollable cost to the recipient of said ads. Another is telemarketing calls to mobile phones since there are many people who must pay for such unwelcomed calls, incurring an uncontrolled cost.

Agreed! First--what makes them think that anything we, or any of the community of coders that wrote all of the software that they're using to base their operating system on, would appreciate the surreptitious behavior of dipping into our computers to gather information about us? And not even have the courtesy to even tell us, too! Think about all the GNU software they're using and think about the intent of the rights they're being given. This is appalling, irresponsible and flatly unacceptable.