Even if they said the right thing in a rude way, and DID the right thing, it would be better than saying the wrong thing in a nice way, and doing nothing (as is the case now).

If they came out today and said, "Fine--we're opening up 100% of the source code you a***holes wanted." I'd actually cheer and even consider buying their new crap. :P Hell, Despair Inc. talks to its customers like that all the time and I continue to buy their crap.