Yeah well, maemo.org doesn't send me a replacement battery cover. "as it happens" doesn't quite work for hardware issues. And as english is my 3rd language, out of 6, I don't make too high demands for "american accent". I however do make demands for phone operators to be at least semi fluent and understandable, or to have super-skills that make their lack of speaking not such a big issue. This was a non-conversatiable script-bot.