w00t - you make an excellent case but in the real world I see this in most user forums (especially Dells!). With purchases of this kind, the only people who really feel your pain are likely to be in a user forum if they are anywhere at all.

I'm not sure why gadgets turn us into drooling fanboys or fangirls or can break our hearts when they don't live up to expectations. If people get tired of writing papers about Buffy or Star Trek, gadget addicts would make fascinating subjects. :-)

Terry