That's a new one on me, too. You'd think Nokia rep would know their own products. Also wanted to point out that just because you bought it from Amazon doesn't necessarily mean it came from Amazon. Amazon is often just a storefront for the actual merchants selling the product, so you may want to look and see if it actually shipped from Amazon. I don't know if Amazon will take any action against a third party reseller if they are indeed passing off reconditioned goods, but I think it's worth investigating.