Even though I'll get slammed for saying this... at least the company is actually talking to its customers.

There's something wrong, they may/may not address it; but they're at least talking. Most other companies would make you wait months before issuing a rather cold, impersonal, non-admission that sounds closer to "That's how it is..." and then they'll clam back up.

It won't fix anything, it won't make things better, it'll just give ammo to those that dislike Apple... and to those that like Apple, it'll give them more false hope.

But at least they're communicating with their customers.