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Posts: 3,428 | Thanked: 2,856 times | Joined on Jul 2008
#9
Originally Posted by gerbick View Post
Those are all indeed all wrong. But which would you rather have? No communication or communication that says "It's in the fine print. That's how it is, tough." or that BS that Apple has been spreading?

Regardless... I have my own feelings. And non-communication is higher on my list of no-no's than bad communication (sometimes) but at this moment, Nokia and Apple are neck and neck for companies I will not purchase until they both do better.

And I own stock for both. Imagine that.
I say don't choose...

They both suck.

A firm "No." is one thing. May not be good news, but at least it's news, and it's not BS.

But I consider blaming Algorithms, or how you hold it, or maybe if we jump 3 times backwards... or the sound of crickets... to both be signs of both utter disrespect and uncaringness for their customers.

Just give the answer: You're either going to fix the complaint, or you aren't. Don't sugar coat it, don't ignore it, and don't treat your people like idiots: Just answer the f*ing question.

Why is that so hard for companies to do?
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