Which database are we talking about? And which process/application is responsible, or should be responsible, for putting the call start and end time (or duration) into the database?

I would like extended call log to just include the call duration, but it seems like this application is dependent upon something putting the information into this database first.

So, what is the process that needs enhancing to put the info into the db and when will it be improved to do so?

Thanks!