I'm surprised! Look how hard the idiot hold the phone, he has to grip it tight and hard, even when he press a button, he's holding it tightly. I wonder who hold this way when using the phone, as if the person is in rage.

Finally, Apple has so many time to experiment and discover this? Why don't they use this time, effort, etc to fix or find solution for their product? And they're slow to respond to their problem yet they say they care for their Customers? First thing you notice there is such problem, you should've taken action to show that you really care. Not giving excuses (not to mention lame ones), dragging others in the shoe, suddenly saying something like all phones has weaknesses and so on. Perhaps to them, the fans consider their phone is the ultimate perfect device.

Poor Apple. It really makes one wonder if Jobs is a technical guy or really the man or genius behind the product. He seems more like a marketing/sales person who give lame excuses when a Customer complain about a product or ask some questions about why such things happen.
And t think such company which come up with such amazing product, will resort to this; I wonder if their idea, their design. Perhaps it was FoxConn that invented this whole thing, and Apple just took the name and rebrand the product, so they have no idea how to answer the questions and reverted to these lame excuses and tricks which usually used by sales/marketing person.