I don't think Nokia realises the ramifications though. I will give you an example. I have always bought Nokias and since my extended family and many of my friends rely on me for recommending handsets, many have bought Nokias. I reckon that I have directly and indirectly led to the sale of c.100 Nokia handsets till now over the last 5-10years, which comes to between 10 and 20 Nokia handsets per year. This year, for the the first time, I ordered a HTC Desire for my wife, and I think I would be recommending others to move away from Nokia as well, not because I am unhappy with my N900 but because I am unhappy with Nokia's treatment of the N900 owners.

I think many of us on this forum are opinion makers in our small groups. So even though the N900 owners are a minority, we influence the opinion of a large section of Nokia customers, and it is the magnitude of the impact a minority can have, especially a minority as resourceful as this forum, that Nokia doesn't understand. So it has nothing to do with industry as far as I am concerned and all to do with a company which has forgotten about the things that are really important.