I broke my screen. I live in Canada. My N900 has a US IMEI. I called Nokia Canada and asked how much it would cost to replace. Nokia Canada told me they won't touch it and I need to live in the US before they can help me.
Date: Thu, 29 Jul 2010 03:29:29 From: canada.customercare@nokia.com To: <me> Subject: Nokia - Arif Sahari Wobowo - Nokia N900 Dear Arif Sahari Wibowo, Thank you for emailing the Nokia Care Contact Center. We sincerely apologize for the inconvenience this may have caused you. In response to your concern, we would like to inform you that upon verification, your device with serial number <my_N900_serial_number> appears to be within the initial warranty period. We suggest that you send your Nokia N900 for repair/check up for further physical evaluation of your mobile device. For repair instructions, please refer to the information that we have provided below: KEEPING your DATA (contacts, ring tones, applications, etc.) 1. To protect your privacy, all personal data and user installed applications will be erased from your device during the repair process. 2. Prior to sending your device in for repair, you MUST back up your personal data including contacts, pictures, downloaded ringing tones and graphics, games and anything else you may have added to the device. Getting your repair done 1. Complete the repair form and include with your device. 2. Make a copy of the form for your records and for reference when tracking your repair. 3. Include a copy of your proof of purchase/sales receipt (if available) so we may verify your warranty. 4. Do NOT include battery, charger, back cover, headset, car kit or other accessories unless related to your specific issue. 5. If your device uses a SIM (Smart Chip) Memory Card (MiniSD, MicroSD, Reduced Size Memory Card or Multimedia Memory Card), please remove them and keep for use when your device is returned. 6. Pack your device securely in a box or padded envelope and include your return address on the outside of the package. Ship the device, prepaid, to the following address: Nokia Authorized Service Center Attn: Nokia Service Receiving 213 Harry Walker Pkwy S. Newmarket, Ontario L3Y 8T3 7. Ship your device via a method that provides a tracking # and requires a signature upon delivery. (If a Nokia representative does not sign accepting receipt of a package, Nokia does not accept any liability for lost product. We also recommend that you insure your package as Nokia is not responsible for loss or repairing damage that occurs during shipment.) NOT covered by Warranty 1. Liquid and physical damage are not covered by the warranty. 2. If the liquid damage indicator dot located under the battery is red or pink, the phone may have been exposed to either direct liquid contact or high humidity levels that are not covered by warranty (some potential causes of liquid damage: reaching for phone with wet hands or in rain, repeated exposure to high humidity as in bathroom or indoor swimming pool area.) Please note that the Technician may still determine that there is liquid damage even if the indicator is not pink/red. 3. If your phone is out of warranty (for instance, due to age or physical or liquid damage), please contact the Nokia Authorized Service Centre at 1-800-668-5649 ext. 1243 prior to shipping in your unit. There is a charge and approval required prior to generating an estimate for repair. For further information on "Out of Warranty Processing" please contact the Nokia Authorized Service Centre. You may also visit the link below if you still need more information about repair and warranty related concerns. We are sorry to hear about what happened to you phone. We hope that this information proves useful for you. If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line. Check out all the phones and accessories at www.nokia.ca. If you have any questions, please call us at 1-888-226-6542 and we can help find the right product for you. Thank you very much for your e-mail. Kind regards, Erich B. Tunque E-mail Specialist Nokia Inc.