Its called facing reality. Fact is Nokia dont give a **** about its customers, N900 customers in particular. Fact is the world isn't all flowers and sunshine, but a ****ed up place. What do you tell a kid who loses his mother on his birthday because she speeded to get him a present? 'Stop being so negative and cheer up! '? Stop living in a dream world and confront others critically on their mistakes until they show improvement. Either that or let them fail for the rest of their life.