Unfortunately, I'm a bit late to this party but in retrospect, the best question to put to a new PR exec about N900 would have been something along the lines of:

"What message does the way in which Nokia have treated the N900 user community send out to potential buyers of future Nokia smartphones, and how will this give any confidence to potential buyers of the N8 when it is eventually released?"

I suspect that Nokia have high hopes for the N8, but the anti-Nokians need only point the finger at the N900 (and N97) to cast doubt on the wisdom of buying into Nokia smartphone technology. I love my N900 and if it truly is supposed to be 'step four of five', then Nokia need to use it as an opportunity to demonstrate that they are capable of meaningful PR and customer support, not just hardware/software development.