I have never said support was a disaster but just like you i think it could be better.
Besides, you can kinda understand those who as you say "yell here". Nokia is still, like, the Big thing in the handset market from low to high end but if they want to remain in competition they should listen to the customers and provide better support damn it. It might sound like I'm asking too much but this is 2010 and customers are looking for support/upgrades/enhancements all the time. And as I see it a company such as Nokia should respect their customers wishes and stop with the, albeit financially correct, mentality that support for a device stops as soon as the customer buys it or soon after.