Thread: Nokia Customer service sucks....or "why my next phone will be running Android"
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m_yates is offline m_yates
2010-08-06 , 13:11
Posts: 15 | Thanked: 8 times | Joined on May 2009
#1
I contacted Nokia customer service with a technical problem that is a software issue. My N900 stopped broadcasting the media player over the FM transmitter. Other applications would broadcast over the FM transmitter, so it is not a hardware problem. Anyhow, I contacted Nokia customer service back in April and received this automated reply on Friday April 2, 2010:

Thank you for contacting Nokia Care Contact Center.

Your inquiry is very important to us, and one of our product specialists will be responding to you shortly. Nokia has a commitment to customer service, and we strive to respond to inquiries within 24-48 hours.

Answers to many of your questions may be located online. Please visit www.NokiaUSA.com/support for your Nokia product support needs. From interactive user guides and frequently asked questions, to repair and warranty information, www.NokiaUSA.com/support can help you quickly and easily locate support for your Nokia product.

If you would like to receive the latest information on new Nokia products, events, promotions and phone tips & tricks, please sign up for our monthly e-newsletter at www.NokiaUSA.com/registration.

Nokia Customer Care
Then I heard nothing from them. Nothing, that is, until Friday July 30, 2010. Here is the message:

Thank you for e-mailing the Nokia Care Contact Center.

Based on your concern, I have encountered the email that you sent last April as a part of our service quality check and I would like to apologize if your last email was not properly handled. With this said, if you need assistance, please do inform us.

I hope the information provided proves useful.


Thank you very much for your email. Have a great day.
Great, I thought. Now I can get some help. I replied that my problem was still unresolved and I still would appreciate help. Here is the reply I got yesterday, August 5, 2010:

Thank you for e-mailing the Nokia Care Contact Center.

Based on your concern, please check if it is properly setup and if it is I would suggest reupdating the software of the N900 and check if this will help resolve the issue.

I hope the information provided proves useful.


Thank you very much for your email. Have a great day.
What in the hell does that mean? "Please check if it is properly setup"? Absolutely useless. I was hoping that someone who actually knows something about Maemo would suggest something to try that does not involve reinstalling the operating system.

Four months after my inquiry, I get a standard reply, with no actual information on how to "check if it is properly setup" or "reupdate the software."

Nokia: you have just lost a customer.
 

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