Interesting. I sent Nokia a very firm email because my USB port does not work and person I spoke to said they do not do international warranties so they won't fix it where I live (I bought my N900 in US but live in UK). I also got the automated response saying I would be contacted in up to 48hrs. That was about a week ago and I have been fuming because I have not heard anything back but based on your situation it seems I should be a bit more patient and wait till around end of November before receiving a pointless response.