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Posts: 131 | Thanked: 46 times | Joined on Oct 2009 @ Michigan
#37
Originally Posted by Texrat View Post
Thanks for your question. There are certainly pros and cons to what you propose. I can't help but be keenly aware of the cons, though.

Plenty of fighting/complaining/venting occurs here, publicly, already. Council members even participate. Hell, me, too much.

At some point we need to decide what battles make sense in broad daylight, and which ones to fight in the dark sewers. Public noise is good for initial attention-getting-- but often the solutions must be found in quieter zones. Too much harsh light of scrutiny, and your combatant might well retreat. We have to stay cognizant of that. Nokia sure is.

That said, my personal preference is do do everything out in the open. I have just found that sometimes process breaks down when all of it is public. So we have a council channel where we will discuss issues, inform each other, try to come to consensus. We could not accomplish that in every case in completely public channels. Noise interferes.

Now, these are just my thoughts. I am hoping the rest of the council will chime in. I am also interested in your rebuttals.

Thanks again for focusing the dialog.

EDIT:

I want to add something in general.

This is the most council entreaty I've seen in some time. I can say with personal disappointment that there are numerous, numerous council-related posts, tweets and emails that have been met with little or no response from the community. Ironic, given this thread.

So tonight's engagement, while largely contentious, has also been good if I'm going to be strictly objective.

Thank you to all participants. I mean that.
I see your point and it's a hard situation to be in. As you make more things public overall control is lost.

However the same is true about keeping things behind closed doors you cut off outside communication to the community.

Something which comes to mind to help this issue would be to expand the current concil members from 5 to maybe 8 or 10. I honestly don't know much details about the concil however it sounds to me that the current concil members are either overworked or not getting results. I am not blaming just stating from what I have heard here.

This is a hard thing to deal with in any situation however it's very common among IT industry such as Service Desks and also Operational Control positions. Anyone who has done ITIL will know what I mean by those terms.