I don't think the question is "how the heck do we convince Nokia?" it's "how the heck do you get the right person in Nokia to talk to?".

For community matters, it's easy: it's Quim. Similarly there are a number of other contacts on similar matters.

But, as has been pointed out, Nokia believe they have appropriate consumer research programmes in place. I think it's impossible to tell, from such a large, complex black box, whether they are effective or not. So, on a lack of evidence, I'll believe the people who say that they are.

I'm pretty sure Quim and Peter would love to say "tada, here's Flash 10 to download"; I don't think it's a lack of knowledge.