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Posts: 1,062 | Thanked: 961 times | Joined on May 2010 @ Boston, MA
#142
Originally Posted by Texrat View Post
I only want to address the former vis-a-vis this community. No offense at all to Quim, but IF the council's role expanded, we would need engagement not just from community channels but technical, logistic, etc. The community wants these products to succeed, in general, and there's pent up desire to do help.

I personally want to help Nokia improve its customer engagement. I have the necessary knowledge and experience. And for a while I've been in the right place. Now, if other council members disagree and/or Nokia refuses then so be it. It's soon to be moot for me anyway...
100% agreed Texrat. The council's focus on developer issues is a logical and important place to start and build from the bottom up. However, shouldn't Nokia be equally concerned with the opinions of the early adopters? Who is going to help improve Meego from an end user perspective? Who will test all the apps? Who will wave the flag for Meego and help it become the commercial success Nokia desperately needs it to be?

I do believe the devs contribute far more to the community than I do - I can't thank them enough. But Nokia needs to understand that Maemo/Meego users are different from the rest of their customer base. For the most part, we get it. We are savvy enough in a technical and business sense to understand things that are not printed in the user manual. From a "prototype" perspective, n900 has to have been a huge success.

Now what needs to happen is honest two-way dialogue. And not just bureaucratic "open letter, official response" type stuff. Real dialogue like the the twitter convo with the Marketing VP (although unsuccessful it was a step in the right direction). IMHO, the council is the perfect vehicle to facilitate this. They can feel the pulse of the community and also have the ability to filter out the noise and keep dialogue productive.

Nokia has created this monster (tmo) and now needs to effectively harness its energy!
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