So I believe that enlarging the council to take care of "customer issues" stuff will be problematic, mostly because as I customer, I _paid_ for the device and that should be enough for Nokia to listen to me. "Customers" believe that they've already given enough, and this is clearly reflected in the tone of their complaints. This is of course a good thing; forcing some unpaid fellow to take care of those rivers of pain isn't. The paid ones already have enough of it.