I find that very valuable indeed -- in fact reminds me of "bugs.maemo.org" (one of the reasons I entered this community years ago and unfortunately something that seems to be slowly fading away ). A place where you can dedicate some of your time to help the Nokia engineers (hopefully directly and not with shadow accounts in between) diagnose their problems several orders of magnitude faster than any of Nokia's "usual channels" would do.

This is quite necessary for any good open source community around a commercial entity to succeed -- does anybody expect that person Y that possibly knows more about component X than any of company Z employees (because Y might have designed component X!) to go through all of the Z's phone support tiers/layers? (HTC comes to mind).


The issue comes when you get to take care of people who aren't willing to spend the few minutes, as any member of the bugsquad
will tell you, or when the issue at hand doesn't require spending a few minutes diagnosing it ("my usb port just broke. replace my device already!").
I am not sure exactly what such position would entice -- telling people we're not going to replace their devices is something Nokia already excels at .