Hmmm I guess from the overall feel to the article, ofc I haven't read the book yet, but I think that will go on my list when I get some free time.... But some examples are:

“I would say that the highest abstraction level of the problem is that there are incompetent people managing, ordering or directing things.”

“When incompetent people are managing the chain, they have the mandate but don't have that courage. Even when we bring something to market, we're always developing versions from 1.0 to 1.2, but not to version 3 or 4.”

“I have an E71 business phone, and I noticed that when the phone was locked it popped up a dialog that obscured the notifications. I asked, ‘Can you make it 5mm smaller, please?’. They investigated the code in the phone and said ‘We can’t find the piece of code that could shift it up 5mm.’ They said, ‘There’s 20 million lines of code in the phone – it’s impossible.’”

I can't imagine what it would be like for the council to try to get ideas never mind actual action from an org that has stagnated to such a point