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Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#42
Originally Posted by PowerUser View Post
Really? Actually, QA is my prophecy . And as QA I have to admit that firmware 4.2007 (this one with skype) has slightly worse quality than "default" firmware (version 3.200 IIRC). Sorry but that's true, at least it's my experience. I also do not know if Nokia extensively tested SDHC support but if QA processes adjusted properly, this bug not seems to be very hard to catch in test environment. Just buy bunch of cards from different vendors and play with your n800 devices and these cards a bit. Actually I'm surprised such big corporation has failed to perform proper testing.
You're missing a critical point of zerojay's, which admittedly came after the post you quoted BUT has been stated previously. Zero pointed out the in 6 months of use he's never had the card problem. Even more important, I informally tested prerelease versions (rigorously) that actually had obvious bugs and never encountered a single card failure of any sort during that time. This is why I said in another thread that simply asking for those who HAVE had the problem misses an important point: the null hypothesis (if you're involved with QA then you know of what I speak).

The fact remains that while catching such bugs is indeed incumbent upon Nokia software QA, there ARE a multitude of factors involved (the formal explanations provided so far are simplified for brevity's sake) and testing for every possible combination can be problematic. For all the complaining done, the fact also remains that once solid, detailed reports started coming into Bugzilla, Nokia had the materials required to properly analyze the problem. Yes, communications could have been a bit better-- but overall I think the process worked as it should.

Speaking of which: are you filing your numerous issues on Bugzilla?

Originally Posted by Mara View Post
Talking about QA... one way to improve it is to "outsource" this to "free beta testers". (Some might say that we are all free beta testers... ) Lately more and more IT specific software has been released for testing in beta status (RTComm, Videocenter, etc...) for people to test/try. I wish also the new Firmwares would be made available as beta. I hope this method has proven beneficial tool to Nokia to improve the software quality, and they would continue and expand its usage.
I'm with Mara on this one, but I wonder how many more complaints would arise due to bug-induced problems...
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Last edited by Texrat; 2007-10-01 at 16:02.