An interesting thread! I would like to add one corrective point. For those who say something like 'I've been using the N800 for 8 months with no problems, so how can you expect QA to find this?` The critic of QA said that they should have bought a big variety of cards and they would easily find the problem. Now, if those of you who made this comment bought a big variety of cards and played with them constantly for eight months, you have a good point there. But if you just have used a few cards that worked fine for eight months, it is not surprising that you didn't encounter the problem. If QAers are relying on experiences with only a few cards, they aren't doing things right.

But I think that a card that can be destroyed beyond reformattability just because someone does something suboptimal with it, is an unreliable, dangerous card. A lot of the SD cards seem to be in that category.

And on the subject of Bugzilla:

I ran a tech support group for about eight years. We learned a lot from user reports in the form of email messages. We had bug-tracking software, but that was mainly used only by the QA professionals. When I filed a bug report, I often just posted it in email and if there was some information I left out, someone would ask me.

I don't see why it is essential that such information from users can be responded to only if it is put into something called Bugzilla. The same information in any form should be usable.